Our businesses





Logistic

The merchandise we buy is delivered to our warehouses on trucks (29 % being delivered by container). The total volume represents the equivalent of 2,005 20-foot containers. We have 98,485 m² of storage area, with a capacity of 103,296 pallets. There are 204 forklift trucks coming from 3 hand-picked manufacturers. We keep 78,410 items in stock. Our team of 127 warehousemen have prepared and shipped 486,505 orders coming from 3,023,307 product lines. Our customers’ purchasing processes are computerised: their orders are integrated into their system and then sent to us primarily by digital data exchange. 32.16% of our orders are now processed by EDI, character recognition and our commercial websites, thus reducing manual entry.

Average turnover per order is 952 euros; 37,982 tonnes or 60 millions of products have been sold!

Each of our subsidiaries has a single storage centre from whence they ship their orders to their customers in France, Europe, Africa and Asia.




Sales activity

52% of staff in permanent contact with our customers in the field or on the phone.

55,917 visits to 30,734 customers,

407 customers have visited our group, 5 of whom have visited our industrial partners’ facilities

704,340 calls are received per year: Advice, prices, availability, after-sales service

The CEOs, Sales Directors, Itinerant Sales and Office Technical Sales staff have permanent contact with our customers, both in the field and on the phone. Some of our wholesaler customers can receive representatives from several of the Group’s subsidiaries in the same day, without ever complaining that they are wasting their time. Indeed, our colleagues have a duty to gain an in-depth understanding of the ranges they promote and thereby demonstrate their efficiency.

Each week, training actions are led in the field or in our offices with our customers’ staff members. They also consult our websites for easy access to technical information.

Our office-based technical sales teams are also contributing by telephone to process all types of requests very quickly: price, availability, after-sales, technical information, etc.

 

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Distribution circuit


Specialised distribution: central heating and domestic hot water accessories, pumps for heating, plumbing equipment, taps, valves for building, ventilation, industrial valves and fittings, cold water pumps, swimming pool equipment and accessories, air compressors, generators and welding stations.