Our suppliers

Our suppliers

It is the responsibility of the CEO of each subsidiary to choose his/her suppliers and maintain trusting relationships with them.

Although some suppliers are common to several subsidiaries, we do not feel it is useful to have a centralised Purchasing department for the group.

We prefer to ask each subsidiary to focus on its market priorities and to share information on ‘Group’ partners.

Over 570 manufacturers partners
throughout the world

Total value of purchases in 2019 : €235m
(in 2018 : €197m, in 2017 : €171m)

61% of our purchases come from European manufacturers.

40 YEARS’ partnership for 25% of our suppliers

Our suppliers are manufacturers we have selected from amongst the best in their profession. We collaborate very closely with them, over the long term. With our suppliers, we ensure that their products meet all our prevailing technical and safety standards. From the outset the Group’s development has been based on Italian industrialists who are very well known for their know-how in the valve and pump fields. Today, they represent 34% of our supplies.

For fifteen years or so, we have also developed relationships with Chinese and Taiwanese manufacturers having visited more than 570 factories working in our professions.

Today, 37% of our purchasing is from China and Taiwan, where we have around ninety regular high-quality suppliers. Each year, our teams make 20 to 30 visits to the country, often accompanied by a Chinese colleague who lives in France. She is also responsible for assisting and advising the subsidiaries to develop and facilitate relationships with our industrial partners and their managers.

Ets Edouard Rousseau has for several years had a commercial branch in Shanghai, where a very loyal team performs controls in the factories and in logistics to optimise container filling.

In general terms, these are in-depth site visits: we pay particular attention to employees’ working conditions and ensure that no children are present in our partners’ workshops and factories.


In pourcentage201920182017
China and Taiwan37%34%36%
France9%10 %10%
Germany5%5 %5%
Other countries9%8%5%

General management, sales, administrative and purchasing1630465153
Itinerant sales staff710110810093
Sedentary technical sales
Administrative personnel4110514849
Warehouses staff1126127125114


Invoices received but not paid on the closing date of the financial year and whose due date has passed (table required under section 1 of article D. 441-4) in thousands of euros :

0 day
(for information)
1 to 30
31 to 60
61 to 90
91 days
and more
(1 day and more)
Number of invoices1,538
Total value of invoices concerned (inc-VAT) 826 (226) 584 551 1,735
Purchases over the financial year (ex-VAT)*267,973
Percentage of the financial year’s T/O (ex-VAT)0.3%-0.1%0.2%0.2%0.6%

* External costs and purchases consumed

Our french customers

Our customers are wholesalers in heating and sanitation, pumps, plumbing fittings, industrialists for Sodeco Valves and all DIY players for Dipra, Sanidom/Rousseau, Mecafer and Domac.

31,000 customers in France and abroad

Some of our customers have grown through external growth operations. Others opt for organic growth. In any event, they are very diverse:

• Independent or subsidiaries of listed or family groups.
• International, national or regional in terms of organisation and logistics.
• Grouped or independent for purchasing, marketing and communications.

They include: Adeo, Saint-Gobain Distribution, Les Mousquetaires, Pompac Développement, Descours and Cabaud, Fransbonhomme, Mr Bricolage, Kingfisher, Qérys, Richardson, Rexel, members of Algorel and Socoda.

We have very active commercial presence at the national decision-making centres and points of sale (sales activities, training, etc.).

The organisation of our sales force with small teams of highly professional and responsive salespeople.

The biggest customer represents 5.9%
The 5 biggest represent 21.81%
The 10 biggest represent 35.81%

Our international customers

From the end of the 1960s through to the middle of the 2000s, the group’s subsidiaries bought in Europe to sell in France. Today, they buy throughout the world to sell in Europe or Africa via our subsidiaries Syveco, Sodeco Valves, FGinox and Rousseau.

Syveco was set up in 2006 and in 2019 accounted for 38% of the group’s export turnover.

Sodeco Valves and FGinox brought 33% of our international business, the rest coming from our other subsidiaries.

In 2019, the portion of our export activity as a whole increased from 17.9% to 19.2%.

It could drop slightly in 2020 because of external growth in the French market (Distrilabo and possibly Thermacome).

Syveco (formerly called Thermador International) delivers wide ranges of products perfectly suited to market needs to wholesalers from our main stock in Saint-Quentin-Fallavier and to short deadlines. Progress with logistics and shortening in delivery times have simply pushed back our borders, since we are now able to deliver the whole of Europe in 2-6 days. For our African customers, orders are submitted in full and immediately to forwarding agents who ship the merchandise in two or three weeks to the markets concerned.

Sodeco Valves, whose head office is in Belgium, delivers in 24-48 hours to its industrial customers, mainly in Belgium, Holland, Germany and Switzerland (there is a commercial company in each country, with local sales staff).

FGinox has an export department and sells its ranges of stainless steel connectors to industrial customers and specialised wholesalers in Europe and Africa.

Ets Edouard Rousseau has a sales subsidiary in Spain which stocks and distributes tap ranges for DIY superstores in that country.

Our future potential growth margin is immense, judging by the current and future needs of high-development-potential countries and commercial synergies that are gradually emerging between the different subsidiaries concerned.